Slack Superpowers for Sales
Tired of seeing the same questions being asked over and over again in Slack? So were we, so we fixed it.
I often hear from sales and revenue leaders how heavily their teams rely on Slack to find answers to questions they can't get anywhere else.
Slack is great for this. The alternative is checking multiple other platforms without certainty of finding an answer. It's natural that you'd want to ask your co-workers instead, it's easier, and there's a higher chance of resolving your query.
But there's a problem. You're waiting for a response, and that disrupts your flow of work. You might be writing a follow up to a customer. Waiting 5 or 10 minutes (optimistically) for a response is no good.
And you might have the same issue again in a month and not remember the answer. Or someone else has the same question next week. Slack is ephemeral. Once a problem has been solved it disappears from view until the next person has the same question or problem, and then it’s asked again.
One VP Sales told us that he'd hired an enablement person who's primary focus was gathering frequently asked questions in Slack and creating documentation for them. Smart thinking, but now there's a better way.
Workbounce 10x’s the value your sales team get out of Slack.
Workbounce AI is now an always on subject matter expert for your sales team.
It listens in selected channels for questions it can answer, and it responds almost instantly. In the background it's searching across your Google Docs, Notion, Confluence, Slack. AI crafts the answer and double checks it, also providing source links. This all happens faster than taking a sip of coffee.
Questions asked in Slack are now captured for future reference.
There's immense value in your Slack data. Undocumented and tribal knowledge, acquired best practice, hard won lessons and insights. Now you can maximize the value of the data you already have.
If Workbounce AI doesn't know the answer to a question it stays silent to let a human answer. But once a question has been jumped on by colleagues, we'll capture the best answer for future use. The next time someone asks Workbounce AI will be there. No more double, or triple work.
Something I hear from Enablement leaders are their concerns around the value of a tool like Workbounce if they don't have all of their formal documentation in order (Notion is a mess! The playbook isn't up to date!).
Here's our pitch: start where you are, use what you have. There's 10x more value than you think.
This is the first of two big product announcements we've got coming this week. Stay tuned for more. If you'd like to learn how Workbounce can help solve deal-blocking questions for your team let's chat!